Refund Policy

At Tabarruk.pk, every Hajj & Umrah tabarruk set is prepared with care so you can share the blessings of your sacred journey with your loved ones. If something isn't right with your order, we're here to help.

1. Return Eligibility

  • Return requests must be made within 7 days of receiving your order.
  • Items must be unused and in their original packaging, in the same condition you received them.
  • Items showing signs of use, damage or alteration cannot be returned.

2. Non-Returnable Items

  • Customized or personalized products (e.g. sets or bags printed with names or custom text)
  • Made-to-order products
  • Sale or discounted items
  • Items that have been used, damaged or altered after delivery

3. Damaged, Defective or Wrong Items

  • If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.
  • Please share your order number along with clear photos of the item and packaging.
  • Once verified, we will arrange a replacement for the affected item.

4. How to Request a Return

  1. Contact us through our website or call us at 0321 8818217 with your order number.
  2. Our team will review your request and share the return address and instructions.
  3. Return shipping costs are the customer's responsibility, unless the item received was defective or incorrect.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • Approved refunds are processed within 5–7 business days to your original payment method.

Need Help?

For any questions about returns or refunds, reach out to us at 0321 8818217 — we're happy to assist.